HSM Policies

 

HSM Privacy Policy

Last Revised Date: May 14, 2018

Hide and Seek Ministries (hereby also referred to as HSM, we, us, or our) is very glad you have visited our website ("site"). Your privacy is very important to us. This Policy provides ways that information is collected and used when you visit and/or interact with our website, and why it is collected. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process. HSM will not sell, share or trade your name or personal information with any other entity. We collect information to provide better customer service, support, and improve the online experience of our visitors and customers. This policy applies to all information received by Hide and Seek Ministries on this website, by email, and social media.

Acceptance of Terms
By visiting and/or interacting with the Hide and Seek Ministries (also called HSM) website, you agree to the terms of this Privacy Policy.

 


The Information We Collect
HSM may collect the following types of information, both directly and indirectly from you.

1. Personal Information
For purposes of this Privacy Policy, “Personal Information” means any information that identifies or could be used by or on behalf of HSM to identify a person. Personal Information does not include information that is publicly available.

Examples of different purposes for which we may collect Personal Information include:

  • The registration process for HSM product orders

  • Donations made to HSM

  • Voluntary submissions to HSM that involves visitors requesting information, sending comments, sending us an e-mail, requesting newsletters, participating in give-a-ways, leaving a product review, and/or completing and submitting forms located on our website.

​​

Your personal information may include:

  • Name

  • Address

  • Email

  • Telephone Number

  • Other data that could directly identify you that is voluntarily submitted to HSM


2. Non-Personal Information
We may collect additional information that does not personally identify you. This information may include a visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions, popular content on the website, or other information that does not personally identify you. Non-Personal Information may be collected by:

  • information you personally provide us that does not identify you.

  • the use of cookies. Through the service of a third-party company, we use cookies to provide better customer service, support, and improve the online experience of our visitors and customers. A cookie is a small piece of information that is stored on your computer. (See more information below.)

 


Third Party Companies
HSM has entered into agreements with third party companies to help us provide better services. These partners do not have access to any Personal Information (with the exception of those used to process payments as explained below). The Partners have their own policies that should be reviewed in connection with your use of the HSM website and/or products. Partners include Visitor Analytics, PayPal, Stripe, Wix, and 123 Form Builder.

Visitor Analytics (Non-identifying Information Automatically Collected)

Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of our website. By collecting these statistics, HSM can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement. Visitor Analytics only collects non-personal information.

How to Control Cookies

You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.

For further information, please check Visitor Analytics’ Terms Of Use and Cookie Information.

Visitor Analytics offers opt-out service for visitors who do not want their data to be tracked by Visitor Analytics. Through this service, Visitor Analytics will not send any information about you, as a visitor, to HSM. Please note that this does not prevent the information from being sent to the website itself or to other web analytics services. In the future, this system will be automated, for now you can send an email to Visitor Analytics at support@visitor-analytics.io. Visit www.visitor-analytics.io for more information.

Processing Payments (Personal Information Voluntarily Given by the Customer)
HSM also utilizes a third-party service called PayPal to process product orders and donations. PayPal collects personal information (that is voluntarily given by the customer) to accept payment and ship the customer order. PayPal has their own Privacy Policy. It should be reviewed and can be found here: PayPal Privacy Policy. If this link does not work, please visit www.paypal.com for more information. 


HSM also utilizes Stripe services to process product orders. Stripe collects personal information through the HSM website to process orders and ship products. This information is voluntarily given by the customer. Stripe has their own Privacy Policy. It should be reviewed and can be found here: Stripe Privacy Policy. If this link does not work, please visit www.stripe.com for more information.

 

Wix Stores

HSM also utilizes Wix Stores. Our website is created by Wix and our online store is maintained through their services. Wix helps connect us with the services of PayPal and Stripe to process payments. Wix servers store customer information that includes when payments are made, the amount of the payment, what products were ordered, the name of the customer, their address, phone number, and email. Wix does not store payment method information (such as a credit card number). We also utilize Wix services to send our newsletters and some other email announcements. Therefore, Wix servers stores Personal Information that is voluntarily given by the customer (with the exception of payment information), and HSM has access to this information. Wix's privacy policy can be found here: Wix Privacy Policy. If the link does not work, please visit www.wix.com for more information. 

123 Form Builder

HSM utilizes the services from 123 Form Builder for some online forms found on our website. This is an app associated with the Wix website builder, and some Personal Information is collected and stored using their services. This is only information that a visitor voluntarily gives when completing and submitting an online form found on our site. You may find their privacy policy here: 123 Form Builder Privacy Policy. If the link does not work, please visit www.123formbuilder.com for more information.

 

Credit Card and other payment information (such as a credit card number or bank account number) is not given to or stored by HSM. Payment information is collected by either PayPal or Stripe (depending on the customer's choice).
 

How We Use the Information
HSM will not sell, share or trade your name or personal information with any other entity. We us Personal Information and other information to process donations and product orders, review comments and questions, communicate information to you, and inform you about our products, events, and services. We also collect information to provide better customer service, support, and improve the online experience of our visitors and customers.

 


How We Protect the Information
We take reasonable steps to protect the Personal Information and other information from loss, misuse, and unauthorized access.  However, please be aware that no security system is perfect. We cannot guarantee the security of our databases. Specifically, e-mail sent to or from HSM may not be secure and you should carefully choose what information you send to us by e-mail.

 

Storing Data

Non-Identifying Information collected by third party companies is stored on the third-party servers. Payment Information is stored by PayPal or Stripe. We retain Personal Information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract or similar obligations applicable to our business operations;

  • for preserving, resolving, defending or enforcing our legal/contractual rights; or

  • needed to maintain adequate and accurate business and financial records.


Notice to Non-U.S. Residents
HSM is operated in the United States. If you are located outside the United States, be aware that the information you send us will be transferred to the United States. By using this website and sending information, you consent to this transfer with accordance to this Privacy Policy.

Children
We do not knowingly collect personal information from children under 13 years of age. Please do not send HSM information if you are under 13 years of age. If we learn that a child under the age of 13 has submitted personal information through the Site, we will take all reasonable measures to delete such information from Our database and will not use the information for any purpose except as required by law.

 

Access, Update, or Delete Your Data

You may contact us if you would like to know what Personal Information we have stored for you. You may also make a request to delete your Personal Information from our records. If your Personal Information is no longer necessary for us to complete product orders and shipment, we will honor your request and delete the information from our records.

Visitor Analytics offers opt-out service for visitors who do not want their data to be tracked by Visitor Analytics. Through this service, Visitor Analytics will not send any information about you, as a visitor, to HSM. Please note that this does not prevent the information from being sent to the website itself or to other web analytics services. In the future, this system will be automated, for now you can send an email to Visitor Analytics at support@visitor-analytics.io. Visit www.visitor-analytics.io for more information.

Communication With You

We may contact you directly or through a third-party service provider (Wix) regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you in response to email or form submissions, and/or if you give us consent to send newsletters and/or updates to you. We will only contact you through email. 

 

You have the option of unsubscribing to newsletters by clicking the link at the bottom of the email. By unsubscribing, your email will be removed from our mailing list.

 

'Do Not Track' Notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

 


External Links and Websites
The HSM website contains links to third party websites. HSM has no control over the Privacy Policies of these websites. Nor is HSM responsible for the content of the third-party websites. You should check applicable privacy policies when visiting other websites.

 


Changes to the Privacy Policy
We may revise this Privacy Policy, for example, to reflect changes in the law or our practices. These changes will be effective immediately upon posting. Therefore, you should periodically review the Privacy Policy so that  you are made aware of our most current policies and practices. By visiting this website, you agree to the terms and conditions of this Privacy Policy. By continuing to visit this website after changes have been made, you agree to the changes.

 

Contact Us
If at any time you have questions about our practices or any of your rights described above, please feel free to contact us. You may email us directly at contact@hsm4kids.com.

 

HSM Store Policy

Customer Care

Hide and Seek Ministries (HSM) is dedicated to providing high quality products and excellent customer service. We want you to be satisfied with your purchase.

 


Privacy and Safety

HSM wants to keep your information safe! Payment methods provided on the HSM website are offered through the trusted companies of Paypal and Stripe. Please view their policies below:

HSM Privacy Policy

PayPal Privacy Policy

Stripe Privacy Policy

 


Payment Methods

We offer safe and secure payment methods that do not require you to set up an account.

- We accept all major debit and credit cards (through a third party company called Stripe.)

HSM does not see your debit/credit card information.

- We also accept payments through PayPal. You do not have to set up an account to use PayPal, and HSM does not have access to your payment method information. 

Return Policy

If you are not satisfied with your purchase, you can return the product and get a full refund. We do not refund shipping costs. 

Return the product within 10 days from the date you received it. (The return must be postmarked within the 10-day window.) Any product you return must be in the same condition you received it, otherwise a refund will not be issued. The customer is responsible for the return shipping cost.

 

For all returns, customers must complete the Product Return Form (located here).

Once we receive your returned product and Product Return Form, we will contact you letting you know we received it. If the product meets the above criteria, we will issue the refund through the original payment method.

We do not offer refunds on digital downloads. 

Returns may be sent to: 

Hide and Seek Ministries

500 W. Chestnut Expy #1835

Springfield, MO 65801

 

Contact Us
If at any time you have questions, please feel free to contact us. You may email us directly at contact@hsm4kids.com.

 

HSM Terms of Use

Anyone (above the designated age) is allowed to create a Member Log in Account (hereby “Account” or “Member Account”) for the Hide and Seek Ministries (hereby “HSM”, “we”, or “us”) website (or “site”). The Member Account holder may also be referred to as “Member” or “you”. The site user is also referred to as "you". If you do not agree with the Terms and Conditions, do not create a Member Account or use this site.

By creating an Account and/or using this site, you agree to the following terms and conditions.

The Member Account allows access to previous order status and history. It also allows access to Member Only Web Pages.

You will not submit information to us if you are under 13 years of age. You will not create a Member Account if you are under 18 years of age.

You will not use this website directly or indirectly for any illegal or unlawful civil or criminal purpose.

You agree that you will not misrepresent yourself or represent yourself as another person on the website and/or the services offered through the website.

HSM does not charge fees to become a Member of the HSM website.

We are committed to protecting your privacy. We will take all reasonable steps to protect your Account information. By creating a Member Account, you agree to our Privacy Policy. Review our Privacy Policy for more information.

HSM does not have access your password for your Member Account. If you forget your password, you may reset it by following the automated prompts found on the log in screen. The prompts will help you create a new password using your email address that you provided during Account creation.

HSM may provide links to other websites or resources and you acknowledge that HSM has no control of other sites and/or resources. HSM is not a party to any transaction entered into between you and or other websites or resources. Under no circumstance is HSM liable for any damages arising from the transactions between you and third-party linked websites or for any information appearing on third-party linked websites.

If you break the Terms and Conditions, HSM reserves the right to suspend or terminate your Account.

HSM strives to keep your information safe and wants you to have a good experience using our site. However, HSM has no responsibility for any error, interruption, deletion, defect, theft or destruction or unauthorized access to, or alteration of, any of your data or data on this site.  We are not responsible for any loss or damage resulting from anyone's use of the website or any content posted on the website or transmitted to anyone, whether online or offline.

HSM reserves the right to modify the Terms and Conditions. 

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